Keep application delivery and edge services operational with a multi-year TAC and OS support agreement designed for appliance-based deployments. This contract provides a single-pane engagement for troubleshooting, OS-level patch guidance, and licensed upgrade eligibility for one appliance. The included licensing model simplifies renewals through Citrix Easy Licensing Program integration and provides clear entitlement for upgrades from prior editions. For systems architects, the agreement reduces risk during software updates and accelerates remediation by granting access to vendor TAC resources and prioritized escalation paths. For procurement teams, consolidating TAC, OS maintenance, and license upgrade rights into one contract reduces administrative overhead and aligns refresh cycles with existing lifecycle plans.