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Create Free Business Account| Mpn | 97000-S22123 |
| Vendor | Extreme Networks |
| Category | software-services/support-warranties |
| Product Name | EW SOFTWARE TAC S22123 |
| Product Supported | EW SOFTWARE TAC S22123 entitlement for vendor software support |
| Support Hours | Contact vendor for available coverage windows |
| Covered Period | Contact vendor for term and SLA options |
| Provided Support | Vendor Technical Assistance Center (TAC) software support |
| Service Location | Remote and vendor-managed |
| Service Description | Vendor TAC support for software troubleshooting and engineering escalation |
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Coverage windows and SLA tiers are configurable with Extreme Networks. Contact your vendor representative to select the coverage level that meets your operational requirements.
Yes. TAC can advise on patch applicability and provide guidance for validation; formal validation engagements may require separate lab services or professional services agreements.
Escalation to engineering is performed by TAC when initial diagnostics indicate a software defect or when additional development insight is required. Your case will retain continuity through the escalation process.
Confirm term length, SLA and any included deliverables with Extreme Networks sales or your channel partner at time of purchase; the SKU represents the support entitlement but terms are defined in the order.
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