Extreme Networks EW Software Support S20137 97003-S20137

The contract provides access to vendor software support channels for covered products, enabling troubleshooting, entitlement checks, and coordination of vendor fixes. Exact inclusions and exclusions are detailed in the ordering documentation.

Open a support case with Extreme Networks and provide the affected device and software version. The support team will confirm entitlement and whether the patch or maintenance release is available under your contract.

Software support typically complements field services, but onsite coverage is governed by separate response contracts. Coordinate ordering to ensure both software and onsite entitlements are in place if you require combined support.

Use the vendor support portal or your authorized reseller to open a case; reference MPN 97003‑S20137 and provide device and license details to validate coverage and begin troubleshooting.