
| Product Supported | Extreme Networks software environments |
| Provided Support | Technical support |
| Service Type | Technical support and software assurance |
| Remote Onsite | Remote |
| Service Duration | Varies by entitlement |
| Service Location | Remote delivery |
| Service Description | Extreme Networks EW Software and TAC support for vendor-backed issue resolution and software coverage |
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It provides vendor-backed technical support and software coverage for Extreme Networks environments, with access to TAC-style assistance for issue resolution.
Yes. This is delivered remotely and is intended to support software environments without onsite delivery requirements.
It is a fit for enterprises that need ongoing support coverage for Extreme Networks software and want a defined escalation path.
Yes. It supports continuity planning by keeping the software under active vendor-backed coverage during the service term.

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