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Create Free Business Account| Product Supported | Extreme Networks hardware and OS |
| Provided Support | Technical assistance and case escalation |
| Service Type | Remote TAC support |
| Remote Onsite | Remote |
| Service Duration | Contact vendor for term |
| Service Location | Vendor TAC (remote) |
| Service Description | Remote technical assistance for optics and OS diagnostics |
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This service focuses on optics and operating-system level incidents: transceiver compatibility, fiber link faults, firmware-related OS crashes, and vendor-level diagnostics leading to remediation recommendations.
No. This offering provides remote Technical Assistance Center support. For on-site response, choose a separate on-site service SKU.
Cases opened with TAC can be escalated through vendor case management channels. TAC engineers will document the issue and advise on escalation criteria and next steps.
TAC supplies recommended verification steps and configuration guidance. Implementation in production should follow your change-control processes; TAC can advise safe rollout procedures.
Extreme Networks · PREM-ONSITECONSULT-10
Extreme Networks · PREM-ONSITECONSULT-1
Extreme Networks · PREM-REMOTECONSULT-1
Extreme Networks · 97004-5320-24T-24S-4XE-XT
Save 25%Extreme Networks · 95504-5320-24T-24S-4XE-XT
