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Create Free Business Account| Product Supported | Extreme Networks hardware eligible under ResponsePLS |
| Support Hours | Varies by contract |
| Covered Period | Varies by contract |
| Support Channel | Vendor support portal and phone escalation |
| Provided Support | Next Business Day Advanced Hardware Replacement (NBD AHR) |
| Provided Support Short | ResponsePLS NBD AHR |
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NBD AHR on the SKU denotes Next Business Day Advanced Hardware Replacement as the service focus; replacements are handled by Extreme Networks under the ResponsePLS process. Confirm exact shipping timelines and eligibility with Extreme Networks or your reseller.
Eligibility is defined in Extreme Networks entitlement records. Provide serial numbers to Extreme Networks or your reseller to validate device coverage and confirm activation requirements before purchase.
Transferability and assignment depend on the terms in your Extreme Networks contract. Contact Extreme Networks support with entitlement details to request any transfer and to verify continued eligibility.
Open a case through Extreme Networks’ support portal or phone line. Provide the device serial number and entitlement identifier; Extreme will validate and, when covered, process the Next Business Day replacement according to the ResponsePLS workflow.

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