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Create Free Business Account| Product Supported | Extreme Networks hardware (per contract) |
| Support Hours | Contact vendor for support hours |
| Covered Period | Contact vendor for covered period |
| Provided Support | Next Business Day advanced hardware replacement (AHR) |
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NBD AHR indicates Next Business Day advanced hardware replacement: the vendor arranges and ships a replacement unit to shorten repair timelines. Confirm exact dispatch commitments and any regional exceptions with Extreme or your reseller.
Eligibility is defined by your Extreme Networks contract and the asset list tied to the SKU. Provide serial numbers and configuration details when you request coverage verification from Extreme.
ResponsePlus entitlements often map to alternative tiers. Contact Extreme or your channel partner to review upgrade options, including 24x7 phone support or on-site engineering add-ons.
This SKU converts unpredictable repair timelines into a defined recovery path via vendor-managed replacement logistics and prioritized processing—reducing outage cost and operational overhead compared with depot or self-spare approaches.

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