
Exclusive pricing and Net-30 terms. Sign in or create a free account.
Create Free Business Account| Response Time | 14,400,000 ms |
| Product Supported | Extreme Networks hardware covered by referenced contract |
| Support Hours | 24x7 |
| Covered Period | 12 months |
| Provided Support | 4 hr Advanced Hardware Replacement |
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4 hr AHR signifies a four-hour Advanced Hardware Replacement response target for covered Extreme Networks devices, including vendor coordination for spare parts and replacement labor per the contract.
Coverage typically begins on the contract start date specified in the purchase order or as mutually agreed; confirm start date with your Extreme Networks sales or support contact.
Replacement includes vendor-authorized parts and coordination; onsite labor is provided where specified by the contract. Confirm labor scope on your statement of work or purchase order.
Transferability depends on contract terms and device registration. Work with your account team to align asset lists and site assignments to ensure coverage.

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