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Create Free Business Account| Pricing Type | Support SKU |
| Product Supported | Extreme Networks hardware |
| Support Hours | Contact Sales for support hours |
| Covered Period | Contact Sales for term |
| Provided Support | Next Business Day Advanced Hardware Replacement |
| Service Location | Customer site or designated pickup location |
| Service Description | Manufacturer-coordinated replacement and RMA logistics |
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AHR refers to manufacturer-coordinated replacement of failed hardware, prioritizing the dispatch of replacement units or parts to restore service quickly. Confirm exact AHR processes and responsibilities with Extreme Networks sales.
Installation responsibilities vary by contract. This SKU focuses on replacement logistics; confirm whether onsite installation is included or if customer-side swap is required when ordering.
Model eligibility depends on device family and the service contract. Provide the serial/model details to Extreme Networks sales or your reseller to verify coverage under SKU 97504-H35393.
Yes — relying on vendor-managed replacement logistics can reduce the need to stock spares on-site, but evaluate regional lead times and service terms before decommissioning your spare stock.
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