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Create Free Business Account| Product Supported | Extreme Networks hardware and supported software (entitlement defined in contract) |
| Support Hours | Per contract |
| Covered Period | Per purchase term (see contract for effective dates and renewal options) |
| Provided Support | Next Business Day Advanced Hardware Replacement (NBD AHR) with ResponsePLS escalation |
Business account holders get access to exclusive pricing, volume discounts, and dedicated support. Create a free account to get started.
This SKU provides next-business-day advanced hardware replacement and ResponsePLS escalation so replacement hardware is dispatched under entitlement, rather than only supplying replacement parts to be installed by customer staff.
You will need the registered device serial number, purchase contract details, and a support case opened with Extreme Networks. Entitlement verification precedes dispatch.
Coverage applies to failures that meet the contract’s terms and the product’s supported fault conditions. Review the purchase contract for exclusions and specific eligibility.
Contact your Extreme Networks account representative or authorized reseller for renewal options, term alignment, and to confirm activation timing and coverage details.
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