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Create Free Business Account| Product Supported | EW RESPONSEPLS NBD AHR H34968 |
| Covered Period | Term varies — contact sales for options |
| Provided Support | Next Business Day Advanced Hardware Replacement (NBD AHR) |
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No. NBD AHR focuses on expedited replacement hardware shipment. On-site repair or installation is a separate service and must be ordered if physical replacement assistance is required.
Replacement hardware is prioritized for next business day shipment after Extreme Networks confirms the hardware fault. Exact timelines can vary by geography and inventory; contact A5 IT for regional details.
Yes. This entitlement can be assigned per-device or per-asset as part of a larger support program. Work with A5 IT to align SKU quantities to your hardware estate.
A confirmed hardware-failure diagnosis from Extreme Networks support is required to authorize dispatch of replacement hardware under the Response Plus NBD AHR workflow.

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