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Create Free Business Account| Pricing Type | Contract |
| Product Supported | Extreme Networks hardware |
| Support Hours | 24x7 intake |
| Covered Period | 12 months |
| Provided Support | Next‑Business‑Day Advanced Hardware Replacement |
| Service Location | Customer site via vendor dispatch |
| Service Description | Advanced replacement parts dispatch with return logistics and case escalation |
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Eligibility is determined by device model and serial number. Register the specific Extreme Networks devices with your account team to confirm coverage under the EW RESPONSEPLS NBD AHR H34412 contract.
The contract provides next‑business‑day advanced replacement logistics. Specific shipment methods and delivery windows are managed by the vendor based on service region; consult your Extreme support contact for exact SLA details.
Defective units are returned through vendor‑managed RMA procedures. The vendor coordinates return labels and instructions to ensure the advance replacement lifecycle is completed efficiently.
Yes. Hardware replacement contracts frequently complement software support subscriptions. Discuss combined coverage with your Extreme account representative to align response levels and renewal timing.
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