Extreme Networks EW RESPONSEPLS NBD AHR H34397

NBD AHR provides next‑business‑day advanced hardware replacement for covered Extreme Networks devices, combined with vendor‑managed parts dispatch and return handling. It accelerates physical hardware replacement to reduce on‑site downtime.

Open a support case through Extreme Networks’ support portal or phone intake. The contract provides prioritized handling and case tracking; the vendor will validate the failure and initiate replacement logistics according to the contract terms.

This service focuses on advance parts replacement and logistics. If on‑site engineering is required, confirm available options with Extreme Networks as additional field services may be billed separately.

Contracts are assigned to eligible Extreme Networks serial numbers. Work with your procurement or Extreme account team to enroll specific devices and confirm coverage details.