
Exclusive pricing and Net-30 terms. Sign in or create a free account.
Create Free Business Account| Bundle Support | Vendor-managed RMA processes |
| Covered Period | Subject to contracted term |
| Provided Support | Hardware replacement and logistics coordination |
| Service Type | Advanced Hardware Replacement (AHR) |
| Remote Onsite | On-site (Next Business Day dispatch) |
| Duration Hours | null hours |
| Service Duration | Varies — contact Extreme Networks for term |
| Service Location | Confirm regional coverage with Extreme Networks |
| Product Supported | Devices covered by MPN 97504-48040 |
| Service Description | Next-business-day on-site replacement and vendor-managed logistics for devices covered under MPN 97504-48040 |
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The service is structured for next-business-day on-site dispatch after entitlement validation. Confirm regional SLA details and cut-off times with Extreme Networks as they vary by location.
Provide the device serial number, proof of entitlement (purchase order or contract), and a description of the fault. Extreme Networks Support will validate and initiate the replacement.
AHR-48040 covers hardware replacement and logistics. Configuration, firmware upgrades, or data migration are typically outside replacement scope unless explicitly included in your contract.
Yes. Bundling options depend on your agreement and regional offerings. Contact your Extreme Networks account team to create a combined support package.

Extreme Networks · PREM-ONSITECONSULT-10

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Extreme Networks · PREM-REMOTECONSULT-1

Extreme Networks · 97004-5320-24T-24S-4XE-XT
Save 25%Extreme Networks · 95504-5320-24T-24S-4XE-XT