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Create Free Business Account| Mpn | MPN 97504-17350 |
| Vendor | Extreme Networks |
| Product Name | EW RESPONSEPLS NBD AHR 17350 |
| Product Supported | Extreme Networks hardware covered by entitlement |
| Support Hours | Business hours dispatch (NBD) |
| Covered Period | Contact vendor for covered period |
| Provided Support | Next‑Business‑Day Advanced Hardware Replacement (AHR) |
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This entitlement targets next‑business‑day onsite replacement after Extreme validates entitlement and the incident meets coverage criteria. Exact dispatch timing can vary by region and local business hours; confirm details with your Extreme contact.
Coverage is provided where Extreme has field resources and authorized parts provisioning. Geographic availability and any travel or access conditions should be confirmed with Extreme before purchase.
Provide the device serial number, a clear symptom description, topology impact, and your contract or purchase details. Extreme will then validate entitlement and schedule dispatch per NBD AHR procedures.
Yes. AHR covers physical replacement; remote troubleshooting or software support can be provided under separate entitlements. Coordinate with your Extreme account team to bundle or sequence services.

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