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Create Free Business Account| Pricing Type | Contact vendor |
| License Quantity | Not specified |
| Product Supported | EW RESPONSEPLS 4HR AHR H35386 |
| Support Hours | Not specified |
| Covered Period | Not specified |
| Provided Support | Not specified |
| Service Location | Not specified |
| Service Description | Accelerated vendor escalation and advanced hardware replacement; see vendor SOW for exact terms |
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4HR AHR indicates a service offering associated with MPN 97507-H35386 that focuses on accelerated escalation and advanced hardware replacement. Exact definitions of '4HR' response and 'AHR' replacement options are specified in the vendor statement of work — contact Extreme Networks or A5 IT to review the binding SLA language.
Onsite labor and replacement installation are determined by the vendor agreement tied to MPN 97507-H35386. Some service packages include parts-only replacement while others include onsite engineering; review the SOW or consult A5 IT for clarity before purchase.
Activation timelines depend on vendor entitlement rules and asset eligibility. A5 IT can validate serial numbers against the MPN and coordinate activation with Extreme Networks to minimize gaps in coverage.
Bundling options vary by vendor program and contract term. Discuss your existing support portfolio with A5 IT to determine if EW RESPONSEPLS 4HR AHR (97507-H35386) can be consolidated with other entitlements for cost and operational efficiency.

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