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Create Free Business Account| Mpn | 97507-AP4020FX-WW |
| Vendor | Extreme Networks |
| Category | software-services/support-warranties |
| Product Name | EW ResponsePLS 4HR AHR AP4020FX-WW |
| Product Supported | AP4020FX |
| Support Hours | Varies by contract |
| Covered Period | Varies — contact vendor |
| Provided Support | 4 hr Advanced Hardware Replacement (AHR), on-site support |
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4 hr AHR prioritizes shipment and on-site replacement of failed AP4020FX hardware components where available, combined with vendor diagnostics and a defined escalation path to reduce repair time.
The product code includes a WW designation; coverage availability and local service options vary by location. Confirm regional serviceability with Extreme or your reseller.
Open a support case through your Extreme support portal or authorized partner; include the AP4020FX serial and case details to trigger diagnostics and parts dispatch.
Yes. Hardware AHR can be paired with separate software or subscription services for firmware updates and configuration support—arrangements and pricing vary by contract.

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