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Create Free Business Account| Pricing Type | Contracted support pricing via MPN |
| Product Supported | Extreme Networks AP360e devices (Canada) per MPN 97507-AP360E-CAN |
| Support Hours | Region-specific response windows (Canada) |
| Covered Period | Contact vendor for available term options |
| Provided Support | 4‑hour onsite response with advanced hardware replacement |
| Service Location | Onsite at customer facility within Canada |
| Service Description | Field dispatch for hardware replacement following remote diagnostics; vendor spare logistics |
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MPN 97507-AP360E-CAN denotes Canada-specific coverage for AP360e devices. Confirm installation locations and eligibility with Extreme Networks before purchase.
Advanced hardware replacement (AHR) supplies vendor-held spare hardware and a field dispatch to install the replacement after remote diagnostics indicate a hardware fault.
The 4‑hour window is measured from the time the vendor accepts the incident and completes remote triage. Hours of operation and regional logistics can affect the exact response process; confirm specifics with the vendor.
Alternate SLA packages and extended coverage hours may be available from Extreme Networks. Contact your A5 IT account representative to review options and align the contract to site criticality.
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