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Create Free Business Account| Mpn | 97507‑5120‑24XT‑4Y |
| Product Name | EW RESPONSEPLS 4HR AHR 5120‑24XT‑4Y |
| Product Supported | 5120‑24XT |
| Support Hours | 24x7 (service availability varies by region) |
| Covered Period | 4 years |
| Provided Support | Advanced Hardware Replacement (AHR) |
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It denotes a 4‑hour response cadence for qualifying hardware incidents under the contract; Extreme initiates replacement workflows within that SLA window.
AHR supplies a replacement unit and coordinates delivery; on-site labor policies vary by region and should be validated with your Extreme account team.
Coverage applies to the registered 5120‑24XT serials listed in the contract; transfers require coordination with Extreme and contract amendment.
Choose 4‑hour response for aggregation or access switches that support critical services where even short outages materially impact users or SLAs.

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