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Create Free Business Account| Product Supported | Extreme Networks hardware (confirm eligible SKUs at purchase) |
| Provided Support | Advanced hardware replacement and logistics |
| Service Characteristic | Priority dispatch and vendor-certified parts |
| Service Type | Next-Business-Day Advanced Hardware Replacement |
| Remote Onsite | Onsite replacement (vendor dispatched) |
| Duration Hours | 24 hours (target next-business-day dispatch) |
| Service Duration | Contact vendor for available terms |
| Service Location | Global/regional — confirm at time of purchase |
| Service Description | Vendor-managed dispatch of replacement hardware and reverse logistics |
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It delivers next-business-day vendor-managed replacement of covered hardware to shorten repair windows and minimize production downtime; eligible devices and exact terms are confirmed at purchase.
Coverage applies to Extreme Networks hardware defined by the purchase order and service agreement — verify eligible chassis and modules with Extreme at time of sale.
Open a support case with Extreme Support referencing the MPN 97004-H34975 and provide device serials; Extreme will validate coverage and initiate priority dispatch per regional logistics.
Yes. By relying on vendor-managed replacement, you can lower onsite spares while retaining fast recovery via next-business-day dispatch.
Extreme Networks · PREM-ONSITECONSULT-10
Extreme Networks · PREM-ONSITECONSULT-1
Extreme Networks · PREM-REMOTECONSULT-1
Extreme Networks · 97004-5320-24T-24S-4XE-XT
Save 25%Extreme Networks · 95504-5320-24T-24S-4XE-XT
