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Create Free Business Account| Manufacturer | Ipswitch, Inc |
| Product Supported | MOVEit |
| Manufacturer Website | http://www.ipswitch.com |
| Manufacturer Part Number | MC-5CWQ-0900 / 97004-AP460S6C-WR |
| Provided Support | Phone Support |
| Service Characteristic | Standard technical support |
| Service Type | Technical |
| Remote Onsite | Remote (Phone, Electronic) |
| Provided Support | Phone Support |
| Service Duration | 1 Year |
| Service Description | MOVEit Support Standard |
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The plan provides vendor phone technical support during business hours (10 hours per day, 5 days per week) and electronic ticket handling for MOVEit-related issues for the 1 Year term.
Yes. This standard technical plan includes escalation paths to vendor technical resources appropriate for diagnosing and resolving MOVEit faults during covered hours.
Yes. This support SKU is designed to maintain production MOVEit workflows during business hours and provide timely vendor troubleshooting.
Support is accessed via the vendor's phone support channel and electronic service mechanism as specified in your service agreement and manufacturer contact details.

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