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Create Free Business Account| Coverage Scope | Hardware replacement for covered components |
| Support Channel | Extreme Networks support |
| Service Type | Advanced Hardware Replacement |
| Remote Onsite | Onsite |
| Duration Hours | hours |
| Service Duration | Next business day delivery per incident |
| Service Location | Customer site (continental coverage varies by contract) |
| Service Description | Onsite advanced replacement of failed hardware |
| Mpn | 97004-H32104 |
| Vendor | Extreme Networks |
| Category | software-services/professional-services |
| Product Name | EW NBD AHR H32104 |
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It provides next-business-day advanced hardware replacement for covered Extreme Networks components, including delivery of authorized replacement parts and onsite swap support coordinated through Extreme's support channel.
Open a support case with Extreme Networks using your existing support contract or portal, reference SKU 97004-H32104 and the failed unit serial number, and Extreme will coordinate the RMA and replacement logistics.
The service includes onsite replacement capability. Extreme dispatches certified technicians where onsite coverage is part of the entitlement and geography permits.
The offering focuses on hardware replacement and delivery; customers should plan for configuration restoration locally. Pre-tested replacements help preserve configuration compatibility but explicit migration services are separate.

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