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Create Free Business Account| Coverage Scope | Replacement of covered hardware components |
| Support Channel | Extreme Networks support |
| Service Type | Advanced Hardware Replacement |
| Remote Onsite | Onsite |
| Duration Hours | hours |
| Service Duration | Next business day delivery per incident |
| Service Location | Customer site (coverage subject to contract terms) |
| Service Description | Next-business-day delivery and onsite replacement coordination |
| Mpn | 97004-H31198 |
| Vendor | Extreme Networks |
| Category | software-services/professional-services |
| Product Name | EW NBD AHR H31198 |
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Covered components typically include failed chassis modules, line cards, and platform components authorized by Extreme Networks. Specific eligibility is determined by your existing support contract.
The service is designed for next-business-day delivery of replacement hardware once the RMA is approved and logistics are confirmed, subject to geographic coverage and inventory availability.
Yes. Where onsite coverage is included and available, Extreme can dispatch certified technicians to perform the hardware replacement on arrival.
Order via your Extreme Networks sales channel or authorized reseller using SKU 97004-H31198. Support cases and RMA status are tracked through Extreme's support portal.

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