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Create Free Business Account| Product Supported | McAfee software products |
| Bundle Support | Phone Support |
| Provided Support | Software Support |
| Service Type | Technical |
| Remote Onsite | Electronic and Physical |
| Duration Hours | 8 hours (per typical business day response baseline) |
| Service Duration | 1 Year |
| Service Location | Remote / Vendor |
| Service Description | 24 x 7 phone-based technical support |
| Mpn | VMDYCM-AA-HR |
| Brand | McAfee by Intel |
| Vendor | Extreme Networks |
| Catalog Part | 97404-H34594 |
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24 x 7 support provides continuous phone-based technical assistance, electronic case handling, and access to escalation paths staffed by certified McAfee engineers.
Service subtypes include electronic and physical coverage; on-site assistance is provided where required and available under the physical service component and subject to regional availability.
Gold offers priority access to engineers, extended availability (24 x 7), and broader remediation options compared with Standard tiers that typically operate business hours only.
This service corresponds to manufacturer part VMDYCM-AA-HR and catalog part 97404-H34594.

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