
| Pricing Type | Subscription |
| Product Supported | VMware Support and Subscription Basic |
| Covered Period | 3 years |
| Provided Support | Phone support |
| Service Characteristic | 12x5x1 business-day coverage |
| Service Type | Technical support service |
| Remote Onsite | Remote |
| Duration Hours | Not specified |
| Service Duration | 3 years |
| Service Location | Remote |
| Service Description | 12x5x1 business-day VMware Support and Subscription Basic with phone support |
| Certification Vendor | VMware |
| Compatibility | VMware environments |
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It includes VMware Support and Subscription Basic with 3-year electronic delivery, 12x5 business-day coverage, and phone support.
No. This is a remote technical support service delivered electronically, with phone support as the primary support channel.
It is a good fit for teams that need predictable VMware support coverage during business hours and want a multi-year term.
Electronic delivery simplifies procurement and administration while keeping support access tied to a defined service term.
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