97307-H31204 provides a 4-hour Advanced Hardware Replacement service level for eligible covered hardware. Replacement is processed through an authorized RMA-only workflow. It is a service entitlement and does not include onsite installation, configuration, or deployment assistance.

RMA-only means replacement handling proceeds through a return material authorization process. The covered hardware must be authorized for return before replacement activity can proceed. This service level is not an onsite field-service or installation offering.

Verify the exact Extreme Networks hardware asset, its current coverage status, and eligibility for the 4-hour Advanced Hardware Replacement tier. The entitlement applies to eligible covered hardware and requires replacement processing through an authorized RMA.