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Create Free Business Account| Mpn | 4041334-ED |
| Brand | Citrix |
| Vendor Sku | 97007-AP460I-WR |
| Manufacturer Name | Citrix Systems, Inc |
| Manufacturer Website | http://www.citrix.com |
| Service Name | Bronze Maintenance |
| Provided Support | Repair |
| Service Duration | 1 Year |
| Service Sub Type | Physical |
| Service Main Type | Maintenance |
| Service Characteristic | Labor |
| Service Type | Maintenance |
| Remote Onsite | On-site |
| Duration Hours | null |
| Service Duration | 1 Year |
| Service Location | Customer site |
| Service Description | Bronze Maintenance provides on-site physical repair and authorized labor for Citrix hardware for the covered 1 Year period. |
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Bronze Maintenance covers on-site physical repair and authorized labor for covered Citrix hardware for the 1 Year term. It focuses on remediation and component repair rather than proactive monitoring or accelerated SLAs.
Yes. This service provides on-site technician labor and repair activities as part of the physical maintenance scope. Specific travel terms may be defined in the vendor's service agreement.
Customers can procure higher-tier maintenance plans with faster response times and additional features. Contact Citrix or your reseller to upgrade to a higher SLA before renewal.
Service is scheduled through Citrix-authorized channels after a service request or fault is logged. The vendor dispatches technicians per the Bronze Maintenance process to perform on-site repairs.
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