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Create Free Business Account| Provided Support | Hardware replacement support |
| Service Type | Advanced Hardware Replacement (AHR) |
| Remote Onsite | Onsite response and replacement |
| Duration Hours | 4 hours |
| Service Duration | 4 hours response |
| Service Location | Customer site (onsite) |
| Service Description | 4‑hour AHR with onsite technician dispatch |
Business account holders on Professional Services typically save 9% vs. retail pricing. Create a free account to see your price.
Availability depends on the specific hardware model and serviceability region. Confirm eligibility by providing the device model and location to your Extreme Networks reseller or account team.
A vendor case must be opened and validated; once approved, the vendor initiates parts dispatch and onsite technician scheduling, after which the 4‑hour measurement applies.
No. EW 4HR AHR is focused on hardware replacement. Software troubleshooting, configuration recovery, or engineering support are out of scope unless separately contracted.
While the service carries a premium over longer response tiers, it reduces outage-related costs by shortening downtime and eliminating the need for extensive spare inventory, providing measurable ROI in availability‑sensitive environments.

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Extreme Networks · 97004-5320-24T-24S-4XE-XT
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