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Create Free Business Account| Provided Support | Hardware replacement support |
| Service Type | Advanced Hardware Replacement (AHR) |
| Remote Onsite | Onsite response and replacement |
| Duration Hours | 4 hours |
| Service Duration | 4 hours response |
| Service Location | Customer site (onsite) |
| Service Description | 4‑hour vendor AHR with onsite technician dispatch |
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EW 4HR AHR provides vendor‑backed Advanced Hardware Replacement with a committed 4‑hour onsite response for covered Extreme Networks hardware to expedite parts replacement and restore serviceability.
This offering focuses on hardware replacement and onsite recovery. Configuration or extended troubleshooting services are not included unless separately contracted.
Response time is measured from the vendor’s case acceptance and dispatch authorization to the arrival of an onsite field technician for hardware replacement.
Yes. The service is typically available per device or as part of a broader contract. Contact procurement for ordering and eligibility details for specific hardware models.

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Extreme Networks · 97004-5320-24T-24S-4XE-XT
Save 25%Extreme Networks · 95504-5320-24T-24S-4XE-XT