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Create Free Business Account| Mpn | 97007-H32138 |
| Vendor | Extreme Networks |
| Product Name | EW 4HR AHR H32138 |
| Provided Support | Priority hardware replacement and escalation |
| Service Type | Advanced hardware replacement |
| Remote Onsite | On-site |
| Duration Hours | 4 hours |
| Service Duration | 4-hour response window |
| Service Location | Customer site (on-site) |
| Service Description | Priority case handling; RMA coordination; technician dispatch; on-site replacement |
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4HR AHR provides priority case handling with on-site technician dispatch and advanced hardware replacement identified by MPN 97007-H32138, intended to minimize time to restore service.
Open a case through Extreme Networks support channels and reference MPN 97007-H32138; the case is routed to priority queues for escalation and on-site dispatch as required.
Replacement hardware is provided via vendor-managed RMA and shipped for on-site swap; final disposition of failed units follows vendor return policies.
Yes. The service is designed for sites that require vendor field technicians to perform hardware swap and verification when local resources are not available.

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