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Create Free Business Account| Product Supported | Extreme Networks hardware platforms |
| Provided Support | Parts and Replacement |
| Service Type | Advanced Hardware Replacement |
| Remote Onsite | Onsite |
| Duration Hours | 4 hours |
| Service Duration | 4 hours |
| Service Location | Customer site |
| Service Description | Onsite advanced hardware replacement with prioritized parts dispatch |
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This SKU commits to a four-hour onsite response window from the time the vendor accepts the service case, focusing on delivering and installing a replacement device at the customer location.
Eligibility depends on the specific Extreme Networks hardware and the customer's existing support entitlements; confirm with your account team to ensure the covered devices are eligible under MPN 97007-H32107.
No; the service includes vendor-authorized replacement parts and the field engineer brings the necessary tools to install and validate the replacement hardware.
Yes; typical engagements combine remote diagnostics with prioritized onsite replacement—remote triage accelerates case acceptance and parts dispatch.
Extreme Networks · PREM-ONSITECONSULT-10
Extreme Networks · PREM-ONSITECONSULT-1
Extreme Networks · PREM-REMOTECONSULT-1
Extreme Networks · 97004-5320-24T-24S-4XE-XT
Save 25%Extreme Networks · 95504-5320-24T-24S-4XE-XT
