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Create Free Business Account| Product Supported | PWP NBD AHR RMA Only 31026 |
| Support Hours | Next-business-day response (RMA) |
| Bundle Support | Vendor-managed RMA logistics |
| Covered Period | not specified |
| Provided Support | RMA only, Advance Hardware Replacement (AHR) |
| Service Location | Vendor-managed logistics |
| Service Description | RMA-only AHR; onsite engineer not included |
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NBD AHR RMA only indicates next-business-day advance hardware replacement handled via the vendor's RMA process; the vendor ships replacement hardware and manages returns, but does not dispatch onsite technicians.
No. This SKU provides RMA-based hardware replacement only; onsite labor, configuration, and installation are not included and must be provided by your own staff or an additional services contract.
RMA status and shipment tracking are managed through Extreme Networks' RMA portal and communicated via the vendor's logistics updates. Provide the RMA identifier to the vendor for status inquiries.
Yes. This service is intended to supplement or be purchased alongside existing warranties where an organization prefers vendor-handled replacement logistics without onsite visits.

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