
| Mpn | C31CJ57A9922 |
| Vendor | Epson |
| Service Name | Care Pack Foundation Care Exchange - Post Warranty (Renewal) |
| Provided Support | Phone Support; Replacement |
| Service Duration | 1 Year |
| Service Location | Service Depot |
| Service Sub Type | Physical; Electronic |
| Product Supported | Epson TM-T88VII |
| Service Main Type | Exchange |
| Service Response Time | Next Business Day |
| Service Coverage Hours | 9x5 |
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Depot exchange means failed units are sent to a centralized service depot and replaced with refurbished or new-equivalent units; the customer ships the failed unit to the depot per the provider's RMA instructions or the vendor arranges pickup, depending on the contract terms.
Next Business Day response applies during the 9x5 service window; replacement units are processed and shipped to meet next-business-day timelines from the time the claim is accepted during business hours.
No — this Foundation Care Exchange plan is depot-based. For on-site repairs and faster SLAs, consider a proactive on-site maintenance plan instead.
Yes — the Foundation Care Exchange is designed as a post-warranty renewal; contact your account representative to arrange consecutive renewal terms or to modify coverage level.
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