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Create Free Business Account| Mpn | PGAI-TAM-STD |
| Vendor | EnterpriseDB |
| Category | software-services/support-warranties |
| Product Name | PG AI -TAM (Technical Account Manager) - Standard |
| Product Supported | PG AI deployments and associated EnterpriseDB offerings |
| Support Hours | Varies by contract |
| Covered Period | Contract term varies — contact EnterpriseDB for term options |
| Provided Support | Named Technical Account Manager (Standard TAM services) |
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The Standard TAM engagement provides a named Technical Account Manager who coordinates architecture reviews, operational playbooks, knowledge-transfer sessions, and priority escalation to EnterpriseDB engineering. Exact deliverables and frequency are defined in the contract.
Open an incident through your EnterpriseDB support channel; your named TAM will act as the single point of contact to coordinate troubleshooting and, if required, escalate directly to engineering resources.
Yes. The TAM conducts architecture reviews and provides guidance to align deployments with operational and capacity requirements, and can coordinate deeper advisory with EnterpriseDB architects if needed.
Contract terms vary by customer. Confirm term length, renewal options, and scope with your EnterpriseDB sales representative prior to purchase.
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