DG-EXP-MANAGED SVC Digi International — Per-site monitoring, 1st-level response

Maintain continuous oversight of critical sites with a per-site managed service that performs monitoring and first-level response under a written response plan agreed between Digi and the customer. This service focuses on early detection and immediate, documented first-response actions to contain incidents and hand off to escalation teams. Delivery is remote and tailored to the site scope defined at order. Pricing reflects single-site coverage, documented response procedures, and a predictable engagement model that reduces operational overhead for infrastructure teams. Choose this service when you need a consistent, single-vendor point of contact for monitoring, standardized first-response playbooks, and verifiable response guarantees documented in the service plan.