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| Pricing Type | Subscription |
| Product Supported | Cybereason platform |
| Support Hours | Business hours (contact for options) |
| Covered Period | Contact Sales |
| Provided Support | Dedicated support engineer (named) |
| Service Location | Remote |
| Service Description | Named engineer for escalations, onboarding, and technical guidance |
Business account holders get access to exclusive pricing, volume discounts, and dedicated support. Create a free account to get started.
The assigned engineer coordinates escalations, provides configuration and onboarding guidance, assists with troubleshooting complex issues, and acts as a consistent technical contact for your account.
Engagement protocols are defined at onboarding; typically you open a priority case which is routed to the named engineer, who then coordinates remediation steps and any required internal escalation.
Service is delivered remotely. Onsite support or other delivery models can be discussed with sales as part of the agreement.
This offering provides continuity through a named engineer who prioritizes your escalations and understands your environment, rather than rotating through standard support queues.
CYBEREASON · MDR-ESNTAL_501-1000
CYBEREASON · MDR-ESNTAL_25001-50000
CYBEREASON · MDR-ESNTAL_10001-25000
CYBEREASON · MDR-ESNTAL_50001+
CYBEREASON · CR-MIR-360
