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Create Free Business Account| Product Supported | Ericom PowerTerm WebConnect Failover Server |
| Support Hours | Business hours |
| Covered Period | 1 year |
| Provided Support | Maintenance and technical support for Ericom PowerTerm WebConnect Failover Server |
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It covers vendor maintenance and technical support for Ericom PowerTerm WebConnect Failover Server, including access to product updates, patch distribution, and issue triage with vendor escalation.
You can renew maintenance by purchasing a new term through your supplier prior to expiration. Renewal preserves access to vendor updates and continued technical support for the failover component.
This maintenance provides vendor remote support, updates, and triage. On-site services are not included unless explicitly contracted separately.
This term covers the failover server maintenance and vendor support processes; existing SLAs for other licensed components remain as defined by their respective agreements.
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Cradlepoint · ERCM-0003-7880