Microsoft Dynamics 365 for Customer Service 1 User CAL | Open Value

Support one customer service user with a licensing package structured for disciplined software procurement. This entitlement combines Software Assurance with a 1 User CAL under the MOLP: Open Value program, giving IT and procurement teams a clear way to extend Dynamics 365 for Customer Service access without overcommitting seats. The model is suited to organizations that want to align licensing with actual usage. It supports a single-user addition, keeps the deployment tied to a PC platform, and fits environments where Microsoft licensing standards already govern purchasing and compliance. For teams managing service operations, it offers a practical way to add capacity for a new agent, a specialized role, or a targeted departmental need. Because the license is delivered as an additional product with a 2-year acquired year 2 structure, it is designed for planned expansion rather than ad hoc buying. That makes it easier to forecast spend, maintain licensing discipline, and preserve consistency across the customer service stack.