Cisco S-KPI-BDL-WQS-CU WFM QM Speech User Bundle

Give collaboration-cloud deployments a single concurrent-user entitlement covering workforce management, quality management, and speech functions. This bundle fits environments where those three capability areas are required together rather than selected individually. Concurrent-user measurement ties the entitlement to users active at the same time, making that licensing basis central when sizing the deployment. It gives architects a defined way to align these capabilities around one user-concurrency basis within the service. Cisco S-KPI-BDL-WQS-CU packages WFM, QM, and speech capabilities in one bundle. Workforce management addresses staffing and scheduling workflows, while quality management addresses evaluation workflows. Speech identifies a speech-focused capability area within the bundle. Its defining characteristic is the combined functional scope under a concurrent-user metric, rather than a bundle centered on only one of those areas. That distinction matters where workforce planning, quality processes, and speech functions are intended to operate together. Use this entitlement with a Cisco collaboration-cloud environment configured for concurrent-user licensing and requiring the listed capability areas. Validate the service configuration, user-count basis, entitlement duration, and any activation prerequisites before deployment, since those details determine operational fit. The item is a cloud entitlement rather than a physical appliance, so it does not add ports, interfaces, chassis capacity, or endpoint hardware.