Cisco S-KPI-BDL-WQS-NU WFM, QM and Speech Named-User Bundle

Coordinate workforce planning, interaction assessment, and speech-oriented functions through a single named-user bundle for Cisco collaboration-cloud environments. The bundle brings together WFM, QM, and speech capabilities that may be evaluated alongside agent, supervisor, and interaction-management workflows. Its named-user metric makes the entitlement relevant where access is assigned to an individual user rather than measured as a device, port, appliance, or hardware capacity resource. Cisco S-KPI-BDL-WQS-NU groups three stated functional areas under one user-based entitlement: Workforce Management, Quality Management, and Speech. Workforce Management addresses the workforce-focused element of the bundle, while Quality Management identifies the interaction-quality element. The Speech component adds a speech capability within the same bundle. These component names provide the primary functional scope for evaluating the entitlement against an existing collaboration-cloud service configuration. The defining characteristic is the combination of WFM, QM, and speech functions with a named-user licensing metric. That differs from a device-oriented item because suitability depends on the required user functions and the number of users assigned access, not connector type, mounting method, or physical interface count. Review the required WFM, QM, and speech functions for each intended user population when determining whether this bundle matches the service design.