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Create Free Business Account| Product Supported | Video Management Systems and associated network/connect infrastructure |
| Covered Period | 12 months |
| Provided Support | Operational monitoring and Cisco escalation |
| Service Type | Managed Service |
| Remote Onsite | Remote with optional onsite |
| Duration Hours | 8,760 hours (12 months) |
| Service Duration | 12 months |
| Service Location | Global (remote); onsite available per SOW |
| Service Description | Architecture validation, 24x7 monitoring, incident triage, runbook creation, quarterly reviews |
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The service includes 24x7 remote monitoring, incident triage, architecture validation, capacity checks, runbook creation, quarterly reviews, and escalation to Cisco engineering where required.
Yes. Onsite activities are available per a statement of work and billed separately; the base engagement is delivered remotely.
By formalizing runbooks, validating failover behavior, and providing direct escalation paths, the service shortens diagnosis steps and accelerates recovery actions.
The service supports enterprise VMS deployments and the surrounding network and compute elements; compatibility and any version constraints are documented during scoping.
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