Cisco 9508 Nutanix 24x7x4 Onsite Support Service

Keep Cisco Compute Hyperconverged 9508 Nutanix infrastructure under a UCS DR support entitlement with 24x7 coverage and a 4-hour onsite service level. This service is associated with the 9508 Nutanix platform, rather than being a server, node, storage drive, or software license. It provides a defined support level for installations where hyperconverged compute and storage availability require a rapid onsite response path. The DR designation identifies drive retention coverage. When storage media requires replacement, drive retention allows the customer to retain the failed drive rather than return that media. That distinction matters for clusters that hold application data locally on their storage devices and for environments with internal media-handling controls. Coverage is scoped to the covered Cisco Compute Hyperconverged 9508 Nutanix system. CON-UCSD7-HCIXNX8U combines that drive-retention service designation with 24-hour, seven-day support availability and four-hour onsite service. It is suited to production hyperconverged environments where a standard return of failed storage media is not acceptable and where onsite hardware service timing is part of the support requirement. The service does not add compute capacity, Nutanix licensing, networking ports, memory, or storage; it covers support for the associated platform.