Cisco CON-ECDN-CSCPRFK9 Room Kit G2 8x5xNBD Support

Keep Cisco Room Kit G2 collaboration hardware under Standard TP support with an 8x5 next-business-day service entitlement. CON-ECDN-CSCPRFK9 applies to the Cisco Room Kit G2, Room Vision PTZ and ARCT equipment identified for coverage. It is a support-service order code for the installed collaboration system rather than a room endpoint, camera, or mounting accessory. The 8x5xNBD designation defines the service level associated with this entitlement: support is aligned to an eight-hours-per-day, five-days-per-week schedule with next-business-day designation. This coverage level suits meeting-room environments where a defined weekday support arrangement is appropriate and where the covered collaboration hardware is already selected for the room design. Use this service when the covered configuration includes a Room Kit G2 endpoint with Room Vision PTZ and ARCT equipment. Keeping those named components together in the coverage scope helps maintain a consistent support designation across the room collaboration installation. Match the service code to the exact covered equipment configuration before assigning the entitlement to an installed system.