Cisco Desk Pro G2 8x5xNBD Support Service

Maintain service coverage for a Cisco Desk Pro G2 Carbon Black standalone endpoint with an 8x5 next-business-day support entitlement. The 8x5 designation applies to a standard business-hours support schedule across five business days each week, while NBD identifies next-business-day hardware service. This coverage level suits collaboration spaces that need defined weekday support without specifying around-the-clock service. CON-SNT-CSDESUK9 associates that service level with the Desk Pro G2 standalone configuration in Carbon Black. It is a support entitlement rather than a Desk Pro G2 endpoint, display, camera, stand, or accessory. Match the entitlement to the deployed endpoint configuration so the covered hardware and support level remain aligned. Within Cisco support options, this selection is distinguished by its Standard 8x5xNBD designation and its specific association with the Desk Pro G2 Carbon Black standalone unit. It gives administrators a clear support classification for desk-based and small-room collaboration endpoints where normal business-day coverage is appropriate. The service designation matters when maintaining endpoint availability, planning support expectations, and documenting the coverage level assigned to an installed collaboration device.