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Create Free Business Account| Product Supported | SPNA - BASIC SOFTWARE SUPPORT FOR PCP |
| Covered Period | Contact Cisco for term |
| Provided Support | Basic software support for PCP |
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This basic support SKU provides vendor case intake, software triage, troubleshooting guidance, and escalation into Cisco resources when necessary. It focuses on software-level issues rather than extended platform engineering.
Basic Software Support provides guidance and triage related to software issues. It does not automatically grant software feature licenses or entitlements—confirm license and update entitlements with Cisco or your reseller.
Purchase, renewal and covered-period terms are arranged through Cisco or an authorized reseller. Contact Cisco to match the service term to your operational and procurement cycles.
Select Basic Software Support when software behaviour and bug triage are your primary concerns and you do not need continuous, platform-focused engineering engagement. Choose Solution Support when complex topology, multi-component interactions, or stricter uptime SLAs require deeper vendor involvement.
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