Cisco S-KPI-SPH-QM-NU Speech Analytics Named User License

Add speech and text analytics capabilities to a named-user quality-management deployment. Cisco S-KPI-SPH-QM-NU provides an individual-user entitlement for speech-enabled quality management, pairing analysis of spoken interactions with text-oriented analytics functions. It addresses environments where supervisors, analysts, or quality-management users require access assigned to a specific person. The named-user licensing metric makes this SKU appropriate when access needs to be allocated to identified users instead of pooled across a concurrent-user group. Speech-enabled quality management places speech analysis alongside quality-review activity, while speech and text analytics support examination of interaction content in both spoken and text-based forms. This is a software entitlement for a collaboration cloud environment rather than a phone, headset, gateway, or other physical endpoint. Within a speech and quality-management licensing portfolio, this entitlement is distinguished by its combined speech and text analytics focus and its speech-enabled quality-management designation. It should be selected when the required capability is named-user access to those functions. Capacity, retention, recording, tenant configuration, and service-term details are separate considerations from the named-user capability named by this SKU.