Cisco Network Convergence System 1004 Controller 24x7x4 Hardware Support

Maintain support coverage for a Cisco Network Convergence System 1004 controller with a 24x7x4 hardware service entitlement. SP-AR3-NCS1K4CK applies a round-the-clock support availability level and a 4-hour hardware replacement service target to the covered controller platform. It is intended for environments where controller availability is tied directly to the operation of the network convergence system. This service focuses on hardware support rather than adding controller capacity, interfaces, or software features. The 24x7 designation provides access to support at any time of day, while the 4-hour designation identifies the hardware replacement service level. That combination suits operational networks that cannot defer controller hardware incidents to standard business hours. Select this service when the covered equipment is a Network Convergence System 1004 controller and the required support tier is 24x7x4. The entitlement is specific to controller hardware coverage, making it distinct from services for other system components or support levels with different response arrangements. It provides a defined hardware-support option for maintaining the covered controller within a Cisco support program.