Cisco NCS 5500 System Controller 24x7x4 Hardware Support

Maintain a defined 24x7x4 hardware support level for a Cisco NCS 5500 System Controller. SP-AR3-NC55SLSG is a service entitlement for the controller platform, rather than a controller chassis, module, or software feature. It applies the specified support level to the covered hardware and is intended for environments where the system controller is an operational element of the network. The 24x7x4 designation identifies continuous, 24-hour and seven-day support coverage with a four-hour hardware service target. Its advance-replacement hardware characteristic addresses component-service requirements without changing the controller’s routing, switching, interface, or software configuration. Use it when the installed NCS 5500 System Controller requires this specific hardware support tier. Match the service to the NCS 5500 System Controller being covered and to the required support level. The scope is specific to hardware support for that controller designation, making it distinct from controller hardware, software subscriptions, implementation work, and support services for other network elements. The service designation is useful where continuous coverage and a defined four-hour response objective are required for the supported controller.