Cisco Room Kit EQX 8x5xNBD Solution Support

Keep a Cisco Room Kit EQX collaboration endpoint covered with Solution Support service that combines 8x5 technical support availability with next-business-day hardware replacement. The service applies to the Room Kit EQX in Carbon Black and provides a defined response and replacement framework for systems used in meeting rooms, executive briefing spaces, and video collaboration environments. The 8x5xNBD service characteristic indicates support during standard business hours, five days per week, with next-business-day replacement service for eligible hardware failures. This coverage level suits sites where the endpoint is important to daily meeting operations but does not require around-the-clock support coverage. It gives IT staff a clear service level for handling hardware incidents affecting the covered collaboration system. CON-SSSNT-CSKITEK9 is scoped to the Cisco Room Kit EQX rather than serving as a general support entitlement for unrelated Cisco equipment. Select it when the installed endpoint is the Carbon Black Room Kit EQX and the required service level is Solution Support with 8x5 availability and next-business-day replacement. The service is delivered as a Cisco support entitlement, not as physical collaboration hardware.