Keep your APIC cluster covered with 24x7x2 support tailored for medium configurations. This service is designed for environments where controller availability directly affects network policy, automation, and operational continuity, and where waiting until the next business day is not an option. With around-the-clock coverage and a two-hour response target, this support plan helps reduce the impact of incidents that can ripple across the fabric. It is a strong fit for enterprise teams running Cisco ACI environments that require tighter service expectations than standard business-hours support can provide. For infrastructure leaders, the value is straightforward: faster access to vendor support, less uncertainty during incidents, and a service model aligned to the operational importance of the APIC cluster. For procurement, it provides a clear premium support tier for medium configurations where uptime and response speed justify the investment.